Cancellation for bookings made directly to the Hotel (no third parties)

We strongly recommend that you take out insurance to protect the holiday:
in case of cancellation of the reservation you will be refunded. Think about it...


We inform you that in case of a cancellation of a:

Booking pre-paid, non refundable:

The total price of the reservation will be charged on the day of booking. Please note, if cancelled, modified or in case of no-show, 100 percent of the total price of the reservation will be charged.

Booking guaranteed by a deposit:

- no penalty up to 15 days before arrival (check in);
- when cancellation is communicated less than 14 days before arrival (check in), any deposit is lost.


Early Check Out:
If a guest stays for a shorter time than agreed in the hotel, he shall pay the hotel operator the room rate for an additional period to a maximum of three days (depending on booked check out date).


Late Check In:
Late arrival does not give the guest the right to extend his stay beyond the established day, or not to pay the room rate for the booked but not used days.


Castello Lake Front Hotel

Castello Lake Front Hotel

Via Paina, 21
37018 Malcesine (VR)

Tel: +39.045.7400233



P.IVA: 0123456789

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