Info / F.A.Q. (Frequently Asked Question)


WARNING: the new rates 2019 will be available online through our booking engine from May 2018.

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Info for 2018

Reservations for 1, 2, 3, 4, nights are available from about 1 month prior to arrival date. Suites are available from Sat/Sat or Sun/Sun.
In case of your booking, you will receive our written confirmation with a deposit request (otherwise the room is not considered booked).
We cannot accept big groups of person (expecially wedding party): our Hotel is too small and we prefer, for all the guests, to keep it quiet.

PAYMENT: on check in day by cash 5% discount (No cards). The discount is calculated on the base price of the room with breakfast (the third/fourth person -after the first 2 staying in the same room-, dinner and extra services are not discounted). On check out day by cash NO any discount. Credit cards (Visa & Mastercard) are welcome.

To our guests staying at the hotel who choose to dine "a la carte" in our main restaurant (the same hall where breakfast is served) we will offer a discount on the food ordered. The discount is applicable only when the "Sala Castello" is open. It is not applicable on the "Terrazza Al Bacio".

Rooms are available from 02.00 P.M. Check in until 11.30 P.M. Check out 10 A.M. Breakfast from 7 to 10.30 am. Evening meal from 6.30 to 9.30 pm.
We do not prepare "packed lunch" to take away. The "room service" is only available for breakfast.

 

 

Children from 0 to 2 years, + Euro 15,00, with or without cradle
Children from 2 to 17 years in parents’ room, + Euro 20,00, with or without bed
Supplementary bed in double bedroom + Euro 20,00

The boy has a cost of Euro 15,00 per day.

The dog, accepted on request, has a cost of Euro 15,00 per day.

Carparking, Whirpool, Internet Hot Spot (wireless lan), Privatelanding-stage and beach facilities are in price included. After checking out, the parking lot of the hotel is available until max 2 PM (ask at reception).

Is not allowed to iron in the room (fire regulations) and we don't provide iron or ironboard.
Our staff, on request, will provide a laundry service (paying service): we receive in the morning and we deliver in the evening. We don't iron suite/wedding dress: closer to us there is a professional laundry that will provide this service.

For meeting your friends/parents, non resident, we have a public area (lobby, bar and terrace areas): they are not aloud to access private areas (rooms, restaurant, beach….).

The dog, accepted on request, has a cost of Euro 15,00 per day.

City Tax 2018 = 2,00 Euro per person per day.



PRICE 2019
The dog, accepted on request, has a cost of Euro 20,00 per day.
The reserved parking space in the garage costs € 15.00 per day.

 

Castello Lake Front Hotel

Castello Lake Front Hotel

Via Paina, 21
37018 Malcesine (VR)

Tel: +39.045.7400233

 

E-mail: info@h-c.it
 

P.IVA: 0123456789

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