Info / F.A.Q. (Frequently Asked Question)


WARNING: the new rates 2019 will be available online through our booking engine from May 2018.

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Info for 2018

Reservations for 1, 2, 3, 4, nights are available from about 1 month prior to arrival date. Suites are available from Sat/Sat or Sun/Sun.
In case of your booking, you will receive our written confirmation with a deposit request (otherwise the room is not considered booked).
We cannot accept big groups of person (expecially wedding party): our Hotel is too small and we prefer, for all the guests, to keep it quiet.

PAYMENT: on check in day by cash 5% discount (No cards). The discount is calculated on the base price of the room with breakfast (the third/fourth person -after the first 2 staying in the same room-, dinner and extra services are not discounted). On check out day by cash NO any discount. Credit cards (Visa & Mastercard) are welcome.

To our guests staying at the hotel who choose to dine "a la carte" in our main restaurant (the same hall where breakfast is served) we will offer a discount on the food ordered.

Rooms are available from 02.00 P.M. Check in until 11.30 P.M. Check out 10 A.M. Breakfast from 7 to 10.30 am. Evening meal from 6.30 to 9.30 pm.
We do not prepare "packed lunch" to take away. The "room service" is only available for breakfast.

 

 

Children from 0 to 2 years, + Euro 15,00, with or without cradle
Children from 2 to 17 years in parents’ room, + Euro 20,00, with or without bed
Supplementary bed in double bedroom + Euro 20,00

The buoy has a cost of Euro 15,00 per day.

The dog, accepted on request, has a cost of Euro 15,00 per day.

Carparking, Whirpool, Internet Hot Spot (wireless lan), Privatelanding-stage and beach facilities are in price included. After checking out, the parking lot of the hotel is available until max 2 PM (ask at reception).

Is not allowed to iron in the room (fire regulations) and we don't provide iron or ironboard.
Our staff, on request, will provide a laundry service (paying service): we receive in the morning and we deliver in the evening. We don't iron suite/wedding dress: closer to us there is a professional laundry that will provide this service.

For meeting your friends/parents, non resident, we have a public area (lobby, bar and terrace areas): they are not aloud to access private areas (rooms, restaurant, beach….).


City Tax 2018 = 2,00 Euro per person per day.

 

Castello Lake Front Hotel

Castello Lake Front Hotel

Via Paina, 21
37018 Malcesine (VR)

Tel: +39.045.7400233

 

E-mail: info@h-c.it
 

P.IVA: 0123456789

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